Think I'm exaggerating? Here are some screenshots from their 'online payment wizard'...
Let's start with a pretty simple form... it's not just the layout that is screwed up... how about allowing the 'Enter' key to submit the form (maybe a visual indicator on the button too); and what does that red diamond mean?
![](http://2.bp.blogspot.com/_Ba76y6K7kvs/SB2IwTFFfGI/AAAAAAAAASA/b1fIG6eUzNE/s320/01_NextPrev.png)
Ever heard of radiobuttons; even a DDLB would do. Is capitalization really important?
![](http://2.bp.blogspot.com/_Ba76y6K7kvs/SB2IwTFFfHI/AAAAAAAAASI/T79cxbitJag/s320/02_YesNo.png)
Hmmm, the "wizard"-type UI normally guides us through the steps. How about a hint on which button you'd like pressed?
![](http://3.bp.blogspot.com/_Ba76y6K7kvs/SB2IwjFFfII/AAAAAAAAASQ/VkVzhV44X-A/s320/03_Huh.png)
Saving the best until "last" - you've GOT to be kidding. No, seriously, two buttons [Submit Payment] and [Payment]? Is one of these really meant to be 'cancel' or 'back'?
![](http://3.bp.blogspot.com/_Ba76y6K7kvs/SB2IwjFFfJI/AAAAAAAAASY/t0cxjQrgs9w/s320/04_Payment.png)
I 'transact' quite a bit on the web - and this is the first time since about 1994 that I can recall a payment process quite so unwieldy!
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