Twitter spam=FAIL (UPDATE Customer Service=WIN)

Update Nov-09: It's been a few months since I 'let off steam' with the post below. It sounds a bit over-the-top reading it now. Anyway, as you can see in the comments I was recently contact by the company directly and I couldn't be more impressed with how they handled my 'complaint'. That sort of honesty in customer service deserves another look. The remainder of the post reads 'as it was'.

In the normal course of tweeting today, I happened to post

Argh - moving an ASP.NET app that requires Crystal Reports for VS 2003... oh the humanity

Nothing special about that - I often complain about stuff on Twitter... but mostly programming and stuff, not specific products or companies (see When Word of Mouth Got a Permalink) so I was unprepared for what happened next...



W.T.F.!? Okay so Twitter is totally open and there are all sorts of search-bots BUT give-me-a-break with the crappy marketing line and unattended twitter account.



Phew now I feel better :-)